MatthewC.96128 (Customer) asked a question.
Upcoming Root CA update
I have a question about the upcoming Certificate change. will that affect our mobile apps at all?
will there be an outage?
MatthewC.96128 likes this.
- DianaL.19788 (Customer Support Online Community and Social Care)
Hello @MatthewC.96128 (Customer) , thank you for contacting Okta Community.
We are not anticipating an outage. For most customers, there should be no impact at all.
However, predicting who could be impacted is difficult, so a general notice was sent as an informational heads-up.
If you notice any issues, I recommend that you open a Support ticket (Customer Support Account ID number required) so one of our engineers can analyze it and provide in-depth troubleshooting. You could also provide more details in a ticket that shouldn’t be given here, as this is a public space.
Please note that opening a support ticket is a feature available only to paid accounts. If you do not have a paid account, but are interested in upgrading, you can contact our Sales team.
Regards.
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This question is closed.
Hello @MatthewC.96128 (Customer) , thank you for contacting Okta Community.
We are not anticipating an outage. For most customers, there should be no impact at all.
However, predicting who could be impacted is difficult, so a general notice was sent as an informational heads-up.
If you notice any issues, I recommend that you open a Support ticket (Customer Support Account ID number required) so one of our engineers can analyze it and provide in-depth troubleshooting. You could also provide more details in a ticket that shouldn’t be given here, as this is a public space.
Please note that opening a support ticket is a feature available only to paid accounts. If you do not have a paid account, but are interested in upgrading, you can contact our Sales team.
Regards.
--
Help others in the community by liking or hitting Select as Best if this response helped you.