BenjaminD.47978 (Customer) asked a question.
Our Super Admin of Okta is no longer with the company, and we would like to change to a current Admin. How would we go about doing that?
Everything is working, and we don't want to have any disruptions.
Thanks!!
Hi @BenjaminD.47978 (Customer) , Thank you for reaching out to the Okta Community!
If you have a backup SuperAdmin account, you will need to assign the role to the new admin as mentioned in this article.
If you do not have another SuperAdmin, you will need to open a case (Case Admin permissions required) to work with the Support team to see if the rights can be elevated.
If you do not have the required permissions to open a case, you will need to reach out to your Okta Account Executive/Customer Success Manager to discuss the matter and they should be able to engage the support team on your behalf.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
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Thanks Mihai,
We actually have a few SuperAdmins, and know how to assign them so that part is not in question. When we disable, change or otherwise manipulate a user account the logs show which superAdmin made the changes (as it should). However, when creating a user account, the logs are showing that the account was created by a user who left the company, no matter which superAdmin actually did the creation.
This could be related to our custom application, but we are not sure at this point. We inherited this when we had a RIF, so we have some troubleshooting to do to first, understand the application/okta interaction, then figure out how to change the old user to something more appropriate.
I do appreciate your responses, but I think we just have some work to do ourselves.
Thanks!!
Hi @BenjaminD.47978 (Customer) If you have some kind of custom implementation in place, it might be leveraging an API token. If the API Token was created by the old admin, the logs would show them as the ones performing the actions.
Regards.
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Good to know and that makes perfect sense. Thanks for the heads up!. I'll check it out.
-Ben
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Hi @BenjaminD.47978 (Customer) , Thank you for reaching out to the Okta Community!
If you have a backup SuperAdmin account, you will need to assign the role to the new admin as mentioned in this article.
If you do not have another SuperAdmin, you will need to open a case (Case Admin permissions required) to work with the Support team to see if the rights can be elevated.
If you do not have the required permissions to open a case, you will need to reach out to your Okta Account Executive/Customer Success Manager to discuss the matter and they should be able to engage the support team on your behalf.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
--
Help others in the community by liking or hitting Select as Best if this response helped you.
Level up your Identity security superpowers with Okta Learning.
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