MAP.05794 (Customer) asked a question.
Have any of you managed to build a Jira Service Management request so that approval goes to the appropriate person via Slack, then after approval the user should be added to the appropriate group in Okta?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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@MAP.05794 (Customer) - There was a template similar to what you are describing years ago. However, I think it was removed due to its complexity.
Jira has Event/Web hooks. So you technically should be able to leverage their technology to deliver a payload to a destination when a request is created (Such as Slack or Workflows). You may be able to create a Slack Bot to handle the Approval portion. Then if it is Approved Slack could communicate to a Workflow (API Connector / Slack Slash) that then could take an action.
You could also take a look at Okta Identity Governance. It could handle a good portion of the ask in conjunction with Okta Workflows.