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0D54z0000AJRxw4CQDOkta Classic EngineMulti-Factor AuthenticationAnswered2025-02-18T15:26:56.000Z2025-02-17T14:37:16.000Z2025-02-18T15:26:56.000Z

BradF.32536 (Customer) asked a question.

OpenVPN using RADIUS Agent always shows Unrecognized Device

I have setup an OpenVPN server (running on pfSense) to use the RADIUS Agent along with a generic RADIUS application. It's working correctly and I'm receiving the push notification through Okta Verify on mobile devices when I initiate the VPN connection. However, each push notification has to be "reviewed", rather than just being able to immediately respond: "Yes, it's me". When I review the notification, it shows the device as being UNRECOGNIZED DEVICE.

 

Is there a way to set this up so that the VPN - RADIUS Agent connection is "recognized"? I'd really like this to work like my regular Okta login works, where I receive the push notification and can just confirm it in one step. (I'm also able to confirm it on my smart watch, since no "review" is required, which is very convenient.)


  • Mihai N. (Okta, Inc.)

    Hi @BradF.32536 (Customer)​ , Thank you for reaching out to the Okta Community! 

     

    This use case has been discussed in a previous post.

    The VPN client will not save/maintain the required data to be marked as a "recognized device". 

    During a browser login to the site, typically, information like IPs and cookies are logged, so the device is "fingerprinted" after a successful login.  

     

     

     

    If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you. 

     

    Hope my answer helps! 

     

    --

    The new Okta Help Center YouTube channel is your go-to resource for tips, troubleshooting, and best practice videos. Subscribe today.

    Expand Post
    Selected as Best
  • Mihai N. (Okta, Inc.)

    Hi @BradF.32536 (Customer)​ , Thank you for reaching out to the Okta Community! 

     

    This use case has been discussed in a previous post.

    The VPN client will not save/maintain the required data to be marked as a "recognized device". 

    During a browser login to the site, typically, information like IPs and cookies are logged, so the device is "fingerprinted" after a successful login.  

     

     

     

    If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you. 

     

    Hope my answer helps! 

     

    --

    The new Okta Help Center YouTube channel is your go-to resource for tips, troubleshooting, and best practice videos. Subscribe today.

    Expand Post
    Selected as Best
  • BradF.32536 (Customer)

    Thank you Mihai! I had searched, and found that post, but since it was 2 years old, I thought maybe things had changed. There's lots of outdated info available, since Okta continues to evolve. Thanks again for your help!

This question is closed.
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OpenVPN using RADIUS Agent always shows Unrecognized Device