VladimirB.45940 (Customer) asked a question.
This is a rather annoying behavior when using Okta’s sign in widget and I do not know what is the work around it. When I have this setup, without a checkbox User must verify email address to be activated, the following happens:
user sets credentials → user is redirected to the page to pick security question and image → user is pointed to the default user home page that I can’t edit
As longer user checks his/her email and clicks on verification link, they are good to go. There is nothing that tells an user to expect an email.
Now, when I check that box, the following happens:
user sets credentials → message pops up about email being sent (perfect) → click on the link in email message and user is not able to access application.
The user status in the dashboard is Pending user action. There is no action that user can do to make a change. As Super Admin I am not able to make user active. Is this flow a part of paid account, since I am on the dev account, or I am missing some setting? Since I am on dev account, I am not able to open support ticket.
Thank you for your help
Vladimir
Hello @VladimirB.45940 (Customer) , thank you for contacting Okta Community.
Unfortunately, this isn't the appropriate channel for in-depth troubleshooting and complex investigative work. I've brought your question to the attention of a few colleagues. It would require a support ticket, so that one of our engineers could evaluate your org's configuration, logs, and enabled features. Opening a support ticket is a feature available to paid accounts.
If your company has a paid account and this is an org used for testing purposes, it could be linked so that a support ticket could be opened. To do this, an admin of the main (paid) account would need to open a ticket and request that the free org be linked.
Alternatively, if you do not have a paid account but are interested in getting one, you can contact our Sales team.
Regards.
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