enryv (enryv) asked a question.
LOST MY OLD MOBILE DEVICE
Please help me install okta to my new mobile device. It has to be removed from my old device and the security methods do not allow me to continue the procedure.
- User17157611498146715886 (Customer Support Online Community and Social Care)
Hello @enryv (enryv) , thank you for contacting Okta Community.
If you cannot use the Security Methods route to add your new device, you will require an MFA reset.
If you are an employee, contractor, patient, student, or client of a company, institution, or service provider that requires you to use Okta Verify, please contact the company's, institution's, or service provider's IT support or Help Desk team.
While Okta provides the Product (Okta Verify app), your company, institution, or service provider handles individual account management (like MFA reset or password management) and access policies (such as recovery options or alternative factors).
If you are the admin of an Okta org and there is at least one other user in the org with super admin privileges, they can reset your MFA. We recommend that every org has at least two super admin accounts for this reason.
If you are the only super admin of an Okta org, you will need to open a support ticket for an MFA reset. Opening a support ticket is a feature available to paid accounts only.
Regards.
--
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This question is closed.
Hello @enryv (enryv) , thank you for contacting Okta Community.
If you cannot use the Security Methods route to add your new device, you will require an MFA reset.
If you are an employee, contractor, patient, student, or client of a company, institution, or service provider that requires you to use Okta Verify, please contact the company's, institution's, or service provider's IT support or Help Desk team.
While Okta provides the Product (Okta Verify app), your company, institution, or service provider handles individual account management (like MFA reset or password management) and access policies (such as recovery options or alternative factors).
If you are the admin of an Okta org and there is at least one other user in the org with super admin privileges, they can reset your MFA. We recommend that every org has at least two super admin accounts for this reason.
If you are the only super admin of an Okta org, you will need to open a support ticket for an MFA reset. Opening a support ticket is a feature available to paid accounts only.
Regards.
--
The new Okta Help Center YouTube channel is your go-to resource for tips, troubleshooting, and best practice videos. Subscribe today