FroilanD.96733 (Customer) asked a question.
Hi,
We setup a new branding, setup a new domain and custom email to be use by another application. We were advised to setup a new authentication server api using the new domain setup in branding. The application is using the new issuer but for some reason the application is pulling the email from the default branding.
Any idea what we have missed?
Hello @FroilanD.96733 (Customer) , thank you for contacting Okta Community.
I've brought your question to the attention of our colleagues. Unfortunately, the cause of the issue isn't evident. I would advise you to open a ticket with support so one of our engineers could take a closer look at the org's configuration.
Opening a support case is a feature available to paid accounts. If you have a paid production account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required). If those options are not available for you despite having a paid account, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
Regards.
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These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hello @FroilanD.96733 (Customer) , thank you for contacting Okta Community.
I've brought your question to the attention of our colleagues. Unfortunately, the cause of the issue isn't evident. I would advise you to open a ticket with support so one of our engineers could take a closer look at the org's configuration.
Opening a support case is a feature available to paid accounts. If you have a paid production account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required). If those options are not available for you despite having a paid account, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
Regards.
--
Help others in the community by liking or hitting Select as Best if this response helped you.