User17357970801373942980 (Customer) asked a question.
Unable to Access Okta Account Due to Lost Device for the Administrator account
Hi all,
Wishing you all a Happy New Year!
Unfortunately, I recently lost my primary device, which also had my Okta Verify app configured. As a result, I’m unable to complete the 2FA process to log in to the root account for a tenant I was using for testing.
Is there a way to reset or regain access to my account under these circumstances? Any guidance would be greatly appreciated.
Thank you!
Hi @User17357970801373942980 (Customer) , Thank you for reaching out to the Okta Community!
For security reasons you'll need to use an alternative option (ex. SMS, Google Authenticator, Yubikey etc) to sign into your Okta account and enroll the new device. If you do not have an alternative option, please reach out to the company's or service provider's IT support or Help Desk so they can help you enroll a new device and provide further assistance. They will need to reset your MFA and this will trigger a new enrollment flow.
While Okta provides the Product (Okta Verify app), individual account management is handled by your company or service provider.
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