User17343442940311878525 (Customer) asked a question.
How to create a new developer account since the current one cannot work anymore
Hello,
It seems like the super admin user for my Okta developer account got locked up after some authentication configuration change, and it is unable to login anymore. Password reset email cannot be sent out for some reason. So I would like to create a new developer account with the same compnay email address, but is it possible to create two or more accounts? If not, how can I delete the current developer account? I can't get in touch with support.
Hi @User17343442940311878525 (Customer) , Thank you for reaching out to the Okta Community!
Please note that free developer/trial accounts are only recoverable via self-service provided that you have configured the appropriate policies and backup accounts.
If you have a paid production/developer account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required) so our Okta Support colleagues can review the matter.
If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
Currently, free account sign up is limited to one use per email address.
As for account deletion, you would have to reach out to our colleagues via privacy@okta.com as our team can only assist with org deactivation which does not disassociate the email from the account.
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Hope my answer helps!
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