User16557208570128759535 (Customer) asked a question.
not able to sign in with my organization, its prompting for google authenticator app verification code, but after giving code not able to signin saying code does not match with our record. Could you please help me ?
Hello @User16557208570128759535 (Customer) Thank you for posting on our Community page!
This usually happens when the time on the phone is not set to automatic or is not in sync with the time on the PC.
Please see a few troubleshooting steps below:
Check your device to confirm that these conditions are met:
A) The latest version of Okta Verify is installed on your device.
B) Your network connection is stable.
C) Okta Verify app time is synchronised with the device time.
1. Open the Okta Verify app
2. Go to Settings
3. Click "Sync Okta Verify Time"
D) Okta Verify notifications are turned on.
E) Ensure that battery optimisation settings don't restrict Okta Verify from functioning.
For more troubleshooting tips, see the documentation at https://help.okta.com/okta_help.htm?type=eu&id=csh-ov-user-trbl
Thank you for reaching out to our Community and have a great day!
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hello @User16557208570128759535 (Customer) Thank you for posting on our Community page!
This usually happens when the time on the phone is not set to automatic or is not in sync with the time on the PC.
Please see a few troubleshooting steps below:
Check your device to confirm that these conditions are met:
A) The latest version of Okta Verify is installed on your device.
B) Your network connection is stable.
C) Okta Verify app time is synchronised with the device time.
1. Open the Okta Verify app
2. Go to Settings
3. Click "Sync Okta Verify Time"
D) Okta Verify notifications are turned on.
E) Ensure that battery optimisation settings don't restrict Okta Verify from functioning.
For more troubleshooting tips, see the documentation at https://help.okta.com/okta_help.htm?type=eu&id=csh-ov-user-trbl
Thank you for reaching out to our Community and have a great day!
--
Help others in the community by liking or hitting Select as Best if this response helped you.
Ask Us Anything about Okta FastPass - now thru December 11th.