User16546249249661304956 (Customer) asked a question.
Okta Developer Not Able to Sign In
I have had an Okta Developer account (dev-02191834) for over 2 years and have not had any issues. Now I am not able to get back into the account. I tried to reach out to support via phone but have no way of getting hold of anyone. I need my account either remove completely so I can use my work email account to create another dev account, however if one can reset the password and get me back into my dev account it will be much appreciated. I use this account to test the integration with Zscaler and Okta.
Hello @User16546249249661304956 (Customer) Thank you for posting on our Community page!
The error points towards an authentication policy which may or may not be misconfigured.
In alignment with the Okta Secure Identity Commitment, Okta is requiring customers to use multifactor authentication (MFA) to access their Okta Admin Console. MFA is an effective tool to protect against identity attacks.
We are in the process of rolling this out and you should expect that this will be completed in Q4.
The MFA will be required on all orgs and no admins will be exempt.
We recommend reviewing the Frequently Asked Questions article on this subject.
If you have a production account with us, please leverage it to open a case via the support.okta.com site or call the support line so our colleagues can investigate and confirm if the issue is related.
If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account.
Thank you for reaching out to our Community and have a great day!
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