User17338274571592893665 (Customer) asked a question.
We have test Okta Organization - [redacted by moderator]
None of the Okta Admins are able to login to the Okta Admin Console, after the Authenticator Enrollment was changed to Password + Email, from Password + Okta Verify App. Can someone from Okta Support please help ?
Hello @User17338274571592893665 (Customer) , Thank you for contacting Okta Community.
When testing a new policy or rule that will impact the access of the Super Admins to the Admin console, we recommend excluding at least one Super Admin account from it. That account could serve as a back door into the Admin console so that, should the other admins lose access, the policy or rule can be disabled and their access reinstated. Without a Super Admin account with access, the only option left is to open a Support ticket.
The ability to open a Support ticket is only available for paid accounts.
If you have a paid production account with us, please leverage it to open a case via the support.okta.com site or call the support line.
If those options are not available despite having a paid account, please contact your Okta Account Executive or Customer Success Manager. They will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account.
Regards.
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Thank you @User17157611498146715886 (Customer Support Online Community and Social Care) for the prompt reply.
I will make note of this and ensure this does not happen again.
Is there any way you can help us ? We were in the middle of a POC with Okta, and this will be a huge problem for us.
Hello @User17338274571592893665 (Customer) ,
Unfortunately, if no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account.
Regards.
--
Ask Us Anything about Okta FastPass - now thru December 11th
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hello @User17338274571592893665 (Customer) , Thank you for contacting Okta Community.
When testing a new policy or rule that will impact the access of the Super Admins to the Admin console, we recommend excluding at least one Super Admin account from it. That account could serve as a back door into the Admin console so that, should the other admins lose access, the policy or rule can be disabled and their access reinstated. Without a Super Admin account with access, the only option left is to open a Support ticket.
The ability to open a Support ticket is only available for paid accounts.
If you have a paid production account with us, please leverage it to open a case via the support.okta.com site or call the support line.
If those options are not available despite having a paid account, please contact your Okta Account Executive or Customer Success Manager. They will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account.
Regards.
--
Ask Us Anything about Okta FastPass - now thru December 11th