User17315093244995365230 (Customer) asked a question.
All of the sudden I cannot login to my okta-preview account anymore. I get this message, this is also the case for other people linked to this preview app. Either myself or one of the other people is the administrator, but neither of us can log in. We are basically locked out, how can this be?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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@User17315093244995365230 (Customer) - Do you know if there was a rule configured in authentication policy to deny access ? Or if there was a script that was executed and exceeded the rate limits for `/api/v1/authn`
We are seeing the same thing. Please advise.
As far as I am able to determine at the moment, nobody has changed anything in the application or ran any scripts against it. It seemed to just have happened overnight (allthough we don't log in that regularly).
Hello @User17315093244995365230 (Customer) , thank you for contacting Okta Community.
The error points towards an authentication policy which may or may not be misconfigured.
In alignment with the Okta Secure Identity Commitment, Okta is requiring customers to use multifactor authentication (MFA) to access their Okta Admin Console. MFA is an effective tool to protect against identity attacks.
We are in the process of rolling this out and you should expect that this will be completed in Q4.
The MFA will be required in all orgs, and no admins will be exempted.
We recommend reviewing the Frequently Asked Questions article on this subject.
If you have a paid production account with us, please leverage it to open a case via the support.okta.com site or call the support line so our colleagues can investigate and confirm if the issue is related.
If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free account.
We apologize for the inconvenience. Thank you for your understanding.
Regards.
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Hi @User17157611498146715886 (Customer Support Online Community and Social Care) I'm seeing the same thing with our developer preview account. We never had a chance to configure MFA and now no one can log in to the account. Is there any way to allow us enough access to configure MFA?
Hello @0sr8s (0sr8s) , thank you for contacting Okta Community.
Unfortunately, at this time, a support ticket is the only way to resolve a lockout like this. If you have a paid production account with us, please leverage it to open a case via the support.okta.com site or call the support line so our colleagues can investigate and confirm if the issue is related. If those options are not available for you despite having a paid account, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account with a different email address.
Regards.
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Hi Diana Lepedus (Employee)
We are seeing the same error. While login in to the community portal, I was prompted to set up the MFA, which I did.
But even after doing that, I am getting the same error.
Can you please help check ?
Hello @User1733747379411638240 (Customer) , thank you for contacting Okta Community.
If you have a paid production account with us, please leverage it to open a case via the support.okta.com site or call the support line so our colleagues can investigate and confirm if the issue is related. If those options are not available for you despite having a paid account, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account with a different email address.
Regards.
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This is actually a major change and is affecting our CIAM production instance. We're having the same issue and unable to get into our admin console. I don't have access to open a ticket and we can't start over as it is prod with live customers. Thank you for your help. [REDACTED by Moderator]
Hello @00u4jdmonnxH0j09c0h71.438206357443948E12 (Customer) , please email us at community@okta.com with the URL of the org and the email address of the Super Admin account, and we will look into it.
Please note this is a public space. Posting sensitive information here, such as org details or accounts, is highly discouraged.
Regards.
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