00ubzqw1fvTByVsDk0h71.505170164439197E12 (Customer) asked a question.
Reset admin MFA in preview environment?
Is there a way to ask for support on an oktapreview environment? I'm unable to login as my environment admin as MFA is now required and the preview environment doesn't allow me to create a case through support.
I have access to the email account for the admin, but the only MFA option available seems to be Google authenticator. I don't remember setting up Google authenticator as a second factor though it's been a while since it was first configured. I also don't recall removing any environments from my authenticator account but this preview environment isn't listed.
Hello. @00ubzqw1fvTByVsDk0h71.505170164439197E12 (Customer) Thank you for posting on our Community page!
If your preview environment is a Free developer org and not tied to a Production environment, MFA reset cannot be accessed by anyone outside of the primary account administrator.
If you have a production account with us, please leverage it to open a case via the support.okta.com site or call the support line so our colleagues can investigate and confirm if the issue is related.
If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account.
Thank you for reaching out to our Community and have a great day!
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