8ytgi (8ytgi) asked a question.
So we have enable Microsoft Remote Help within our Intune portal, however the Remote help app on both Windows and MacOs does not authenticate becuase the O365 domain is federated. Is there a work around to this?
The reason I ask is that we have one enrolled Windows laptop that seems to bypass this and work perfectly?
Any help on this would be great as we are moving away from the current provider soon to to huge prices hikes!
Hello @8ytgi (8ytgi) Thank you for posting on our Community page!
For this to work you might need to use RDP client from Okta, please see article below that should provide more details:
Thank you for reaching out to our Community and have a great day!
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Hello @8ytgi (8ytgi) Thank you for posting on our Community page!
For this to work you might need to use RDP client from Okta, please see article below that should provide more details:
https://support.okta.com/help/s/article/Support-for-Remote-Desktop-Services-with-Okta-MFA-Credential-Provider-for-Windows?language=en_US
Thank you for reaching out to our Community and have a great day!
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Help others in the community by liking or hitting Select as Best if this response helped you.