ShoichiroK.00155 (LAC Co., Ltd) asked a question.
I am seeking assistance with an issue related to the deprovisioning options in Office 365. Below, I have outlined the steps taken and the issues encountered:
Background:
We assigned an Office 365 license to a group and added users to this group.
We selected the "Block sign-in and remove licenses" option, removed a user from the group, and blocked their sign-in to ensure they could not use Office 365.
Subsequently, we reassigned the user to the group to re-enable their access to Office 365.
Questions
・When we executed the deprovisioning option "Block sign-in and remove licenses," the account status on EntraID was shown as disabled, yet the license remained assigned. Is this expected behavior?
・Our understanding is that when a license is removed, personal data in Office 365 (OneDrive, Outlook Mail) is deleted. Is this correct? Additionally, we believe that the data can be recovered within 30 days after deletion. Is this understanding accurate?
I would appreciate your guidance on these matters.
Best regards,
Hello @ShoichiroK.00155 (LAC Co., Ltd) Thank you for posting on our Community page!
With the Office application from personal experience I saw that there is a delay between the action taken in Okta and the result happening in Office365. The highest delay that I saw was about 5 minutes. I would recommend to give it some additional time then perform another check in Office365.
If the licence is still there after a while, I would recommend to reach out to Okta Support for additional investigation.
As for your additional question, those questions are more on the Office365 side and the should be addressed by MS Support, as that is their product.
Thank you for reaching out to our Community and have a great day!
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