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0D54z0000AE77qVCQROkta Classic EngineMulti-Factor AuthenticationAnswered2025-09-28T09:01:30.000Z2024-08-26T23:29:33.000Z2024-09-19T16:56:21.000Z

tjsjd (tjsjd) asked a question.

Okta verify app missing accounts

Hello

 

I have a developer account which I had created to test few things, but unfortunately I don't see that in my list of accounts in okta verify app.

 

I tried

The device time is set to Automatic.

B) Your network connection is stable.

C) Okta Verify notifications are turned on.

D) The latest version of Okta Verify is installed on your device.

 

The account is an admin dev account , and I am stuck.

 

NB: Couple of weeks back I had setup this account and I was able to use the Okta verify app.

 


  • Paul S. (Okta, Inc.)

    Hello @tjsjd (tjsjd)​ Thank you for posting on our Community page!

     

    If you Okta verify account disappeared from your phone and you are unable to login, please send us an email on our Community inbox community@okta.com with your account username and Okta Org URL and we will do our best to help you from that side.

     

    Thank you for reaching out to our Community and have a great day!

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    Help others in the community by liking or hitting Select as Best if this response helped you.

    Ask Us Anything thru 9/3 Okta’s New MFA Requirement for Admin Console Access 

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  • Paul S. (Okta, Inc.)

    Hello @tjsjd (tjsjd)​ Thank you for posting on our Community page!

     

    If you Okta verify account disappeared from your phone and you are unable to login, please send us an email on our Community inbox community@okta.com with your account username and Okta Org URL and we will do our best to help you from that side.

     

    Thank you for reaching out to our Community and have a great day!

    --

    Help others in the community by liking or hitting Select as Best if this response helped you.

    Ask Us Anything thru 9/3 Okta’s New MFA Requirement for Admin Console Access 

    Expand Post
    Selected as Best
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Okta verify app missing accounts