BarM.78448 (Customer) asked a question.
Hello
We have a problem with some users - When we try to enroll the okta verify app in the user's PC we're getting the error message "Somethign went wrong, Please try again":
I tried this solution that Okta suggest:
but it doesnt help
Im using the latest version of Google chrome
Ty!
Hi @BarM.78448 (Customer) , thank you for contacting Okta Community.
Try uninstalling Okta Verify from the user's PC, then re-installing it. This would be followed, of course, by resetting this factor on the user's profile in the Okta Admin console.
If you are using any software to encrypt the PC, try to also re-enroll the PC and check any certificates or keys that the program may have added to the user's PC.
If you have a VPN or a network zone set up, it's worth looking into it to ensure the user is permitted to access the org.
If those tips do not resolve the issue, more in-depth troubleshooting may be required. If you have a paid account, you can open a Support ticket here. If you take this route, please consider returning to this post and posting the resolution once the ticket is resolved. It may help others who find themselves facing the same problem.
Regards.
--
Ask Us Anything thru 9/3 Okta’s New MFA Requirement for Admin Console Access
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hi @BarM.78448 (Customer) , thank you for contacting Okta Community.
Try uninstalling Okta Verify from the user's PC, then re-installing it. This would be followed, of course, by resetting this factor on the user's profile in the Okta Admin console.
If you are using any software to encrypt the PC, try to also re-enroll the PC and check any certificates or keys that the program may have added to the user's PC.
If you have a VPN or a network zone set up, it's worth looking into it to ensure the user is permitted to access the org.
If those tips do not resolve the issue, more in-depth troubleshooting may be required. If you have a paid account, you can open a Support ticket here. If you take this route, please consider returning to this post and posting the resolution once the ticket is resolved. It may help others who find themselves facing the same problem.
Regards.
--
Ask Us Anything thru 9/3 Okta’s New MFA Requirement for Admin Console Access