sjjmz (sjjmz) asked a question.
I am unable to open a case as stated that i do not have access to create a case.
Even though i have performed the steps given to give myself the Case Admin permission.
And now, the instance being lockout and no one able to sign in.
We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Select All
We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Select All
May Okta Community Buzz
Stay ahead of the curve with Okta for AI Agents, new Okta Learning live sessions and labs, shout-outs, and top trending topics—all aimed at enriching your Okta journey.
Hi @sjjmz (sjjmz) , Thank you for reaching out to the Okta Community!
Please email us at community@okta.com from the email address associated with your SuperAdmin account and provide the Okta tenant URL that you are having issues with.
From there we can start looking into what is causing the issues and provide further assistance.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
--
Help others in the community by liking or hitting Select as Best if this response helped you.
Hi Mihai,
I have sent over as per your advice.
w are having the same issue after Okta migrated support.okta.com to Fedramped instance. After the migration we are not able to login into Okta community from Okta US Cell5 (Fedramped tenants). Get the error stating "Problem Logging In. We cant log you in because of the following error: NO_ACCESS: Unable to find a user"
Hi @avshch (BCRC) ,
Posting here as well just to close the loop.
I've followed up with your request via the community@okta.com inbox.
For clarity in case anyone else in the Okta Community is looking for assistance, the issue described by you is different from the one described by Ang.
Regards.
--
Help others in the community by liking or hitting Select as Best if this response helped you.
@Mihai Negoita - Okta (Okta, Inc.) ok thanks. Maybe we can get some sort of traction from Okta to resolve these issues.