User16304573516921762936 (Customer) asked a question.
I am getting an E0000011 Invalid Token Provided exception. Everything I've found says this is because the account that created the token is not active. But I created a new token and my account is definitely not inactive. BTW, I can log in using without issue from my local machine, but not from a QA box. Trusted Origins have been verified. Any thoughts?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi @User16304573516921762936 (Customer) , Thank you for reaching out to the Okta Community!
It's unclear what the context is for this. Where are you seeing this error?
Is this related to MFA authentication or some kind of API integration?
Regards.
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@Mihai Negoita - Okta (Okta, Inc.) Sorry for the slow response on this. The problem went away, but now it has returned. The issue is with an API integration.
From our QA environment, when attempting to log in to a QA website using Okta, we are receiving either the error listed above, or the E0000015 error, but this is a dev org.
If I connect to the remote QA database from my local environment, I can log in without any problems. So I know we have the connection parameters set correctly in the database.
I, and others, have verified our trusted origins are correct, that the client id is active and that the API key is not expired.
We have engaged our networking and server personnel to make sure nothing odd is happening on our servers.
The most frustrating thing about this is that it comes and goes. It doesn't happen consistently.
Hi @User16304573516921762936 (Customer) , Thanks for the additional details.
This question is more appropriate for our dedicated Okta Developer Forum.
My advice would be to reach out via devforum.okta.com to take advantage of their expertise.
While we'll do our best to answer all of your questions here, this medium is more inclined towards Okta core products and features (non-custom/developer work).