AnnaS.21029 (Customer) asked a question.
On 14/12/2023, I discovered my colleagues and I could no longer export custom attributes when using the Rockstar add-in:
I have tried:
- Using Edge and Chrome
- Re-installing the Rockstar add-in in both browsers
- Resetting both Edge and Chrome to default and wiping cache/cookies/temp data.
My colleagues and I are a custom admin with the roles "mobile administrator", "report administrator", "group administrator" and then a custom role which enables us within the user section "edit users' application assignments", "view application and their details" and within the application section "edit application user's assignments". We have access to all users, all applications and all groups. Our permissions did not change on or around the date we found we could no longer export custom attributes through Rockstar.
Our SMEs are super admins, and they can still use Rockstar to export custom attributes.
Is anyone else experiencing this issue, and if so, have you found a workaround or resolution?
Hello @AnnaS.21029 (Customer) Thank you for reacting out to our Community!
We recommend to do the API call in Postman or a different tool that will bring the desired result. If this test shows all the information that you should see then this indicates a problem with RockStar, which is not an Okta product and we do not offer support for it.
If the result in Postman does not show the desired result, then we recommend to review the Admin Permissions, as this is where you are having the issue.
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