7jv04 (7jv04) asked a question.
Hi Okta fam!
Current there is a admin's user account tied to the API token for the integration we have for Zendesk. Is there any reason this can't be a service account instead?
Best regards,
-Jacob
Hi @7jv04 (7jv04) , Thank you for reaching out to the Okta Community!
This question would be more appropriate for Zendesk as the Okta integration leverages their API for the Provisioning feature.
That being said, I assume it has something to do with the permissions required to take all the specific actions like create, update, import, etc.
I took a look at the Provisioning docs from our side, and it does not mention "admin" specifically, so as long as you can spin up a service account with all the necessary permissions, I don't see why could not use it on the Okta side.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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Help others in the community by liking or hitting Select as Best if this response helped you.
Thanks Mihai! I'll dig in a bit more on the Zendesk side. So far it's looking like a service account for the integration will be just fine
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hi @7jv04 (7jv04) , Thank you for reaching out to the Okta Community!
This question would be more appropriate for Zendesk as the Okta integration leverages their API for the Provisioning feature.
That being said, I assume it has something to do with the permissions required to take all the specific actions like create, update, import, etc.
I took a look at the Provisioning docs from our side, and it does not mention "admin" specifically, so as long as you can spin up a service account with all the necessary permissions, I don't see why could not use it on the Okta side.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
--
Help others in the community by liking or hitting Select as Best if this response helped you.