StephenG.11459 (Customer) asked a question.
Users swapping to Non Okta-Mastered Users
All of our users are sourced from our HRIS system and created via Okta workflows (pre Anything as a Source, we built custom flows). They used to be synced with AD but we have severed that tie to AD.
Occasionally a user fails to be updated in Okta during our workflows and the error we get is "Unable to update user XXXX@YYYY.com because they are not Okta-mastered. See original error object for more information." Not every user is showing this error when they get updated. It seems to be a random selection of users.
Any ideas on why users will swap from Okta mastered to non Okta-mastered?
HI @StephenG.11459 (Customer) ,
Without knowing more, users can change source based on profile mastery where depending on different factors they can switch from AD > Okta > HRIS...
I am guessing that you may be getting an error like "user profile is sourced by a different system"... This is generally due by the attribute is not set as "inherit from Okta" is the Okta user profile.
Please feel free to open a support case so we can work on this further