MatthewH.10249 (State of Iowa) asked a question.
Any suggestions to help me pull in the ServiceNow Assignment Groups as an OIG resource?
I've followed the steps in the following article and while I'm not getting any errors when I create or update the connection I'm not able to pull in ServiceNow Assignment Groups as an OIG resource. I see the auth token logged in ServiceNow with a valid created and expired datetimes. I've also tried the "Update Now" button for assignment groups with no luck.
Any suggestions to help me pull in the ServiceNow Assignment Groups as an OIG resource? Are there any scopes/claims in ServiceNow we need to set for the external OAuth connection?
I worked with Okta Support (Case 01915658) and they confirmed that I was performing the proper setup steps yet Service Now Assignment groups still would not show up. They looked at OIG logs that I was not able to access and discovered that on the back end the system is showing us an error stating" SERVICENOW_ASSIGNMENT_GROUP validation failed: name: Path `name` is required."
We took a look at all the groups in our ServiceNow instance and found that one had an empty name. We fixed this and then the ServiceNow Assignment groups started showing up in OIG under Settings->Resources as expected.