26r36 (26r36) asked a question.
Reset my phone, how can I set up Okta verify again?
Hi everyone. I reset my iPhone and I need to set it up so I can use it to sign in again. I go to my organizations okta site and when I go to "settings" I see this:
Extra Verification
Extra verification increases your account security when signing in to Okta and other applications you use
Okta Verify: Enabled
There is nothing I can press to reset or configure a new device. I don't see any way to get a new QR code, there is nothing for me to click. How can I set up a new device? Is there a number or email?
Hello @26r36 (26r36) Thank you for reacting out to our Community!
I have attached a screen on how it should look if you have the ability to reset you MFA. If you are still unable to see these options please reach out to your Okta administrator or Helpdesk to provide additional assistance on this matter.
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