zyyvq (zyyvq) asked a question.
"failed to enroll device with okta" message
Good morning, all!
I have a Samsung Galaxy A13 5G and one of my insurance companies uses Okta Verify for mobile device access - I scanned the QR code and received the message, "Failed to enroll device with Okta. I'd turned off my VPN prior to my attempt. If this helps, the reason I switched off vpn was that I received an earlier error message, "Failed to enroll in Push Authentication," [but was going about the thing wrong.]
Thanks for your assistance!
[I feel among superior beings here btw]
Kevin
Hi, @zyyvq (zyyvq) / Kevin,
Thank you for posting on our Community page!
More often than not, the main issue is that the date and time are not set properly on the mobile device, which causes a time mismatch, and the request is not validated.
Check these prerequisites first:
A) The device time and time zone are set to Automatic. If they are already set to Automatic, restart your device to allow your device time to sync.
B) Your network connection is stable.
C) Okta Verify notifications are turned on.
D) The latest version of Okta Verify is installed on your device.
If that doesn’t do the trick, you can either bypass QR and sign in with the url (usually being thatspecificcompany.okta.com) or contact their Helpdesk to assist with enrolment.
PS: Happy to have you here!
Thank you for reaching out to our Community and have a great day!
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