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0D54z00009lM7giCACOkta Classic EngineSingle Sign-OnAnswered2025-09-13T09:01:51.000Z2023-10-25T11:23:28.000Z2023-10-26T14:38:42.000Z

uj8im (uj8im) asked a question.

Single Sign On error

Hello,

I'm a new administrator in my company, so I don't have that much knowledge about resolving issue.

Few people reached to me saying they have the following error message when trying to log in:

"we can't log you in because of an issue with single sign on"

How can I resolve this issue ?


  • a0n5s (a0n5s)

    @uj8im (uj8im)​ could you find this user in people and then click view log. and find the log which this user failed to login. then unfold all, there are more information about the people failed to login.

    Selected as Best
  • a0n5s (a0n5s)

    @uj8im (uj8im)​ could you find this user in people and then click view log. and find the log which this user failed to login. then unfold all, there are more information about the people failed to login.

    Selected as Best
  • uj8im (uj8im)

    I don't think I have access to their logs, or I can't seems to find the option.

    Thanks for helping me.

  • a0n5s (a0n5s)

    can you login okta admin dashboard?

    Image is not available

    Expand Post
  • uj8im (uj8im)

    I don't see this on my account, I guess I don't have a "real" admin access, i'll ask one, but I will be able to resolve the issue thanks to you !

This question is closed.
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Single Sign On error