gju0t (gju0t) asked a question.
Hi, by mistake I have created a Trial account using the same email address that belongs to my normal organization.
Please delete my Trial account which I have created by mistake and please remove my email address from that trial account and dissociate all verification methods such as SMS, Voice Call, Google Authenticator etc.
Hi @gju0t (gju0t) I see you want to delete your Okta free trial account, created in error. It happens and we can help you. If you are the admin, you can open a new support case by selecting Get Support on this page. This will allow us to confirm your email and remove the correct Okta org from your account. If you were added by an admin with your organization, please contact them to be deleted. If you need further assistance, please reply here.
Thank you for using the Okta Community.
/tiff
Thank you @User16460653063307410261 (Customer Support Online Experience)
I have created a free trial account by myself using an email of my organization.
But once I hit a "Get support" button in the bottom right corner of the screen I can see the "Open a case" option. Having clicked on this takes me to a page with a message:
""
You Do Not Have Access to Create a Case
It looks like you are authenticated as a 'Community Only User'. Please logout and login using your Okta Administrator credentials to access this page
If you are authenticated via your Okta Administrator credentials and still see this message, we encourage you to visit the Okta Help Center and Community to access self-help resources which include:
....
""
I was not added by anyone to this account since it was created by myself.
Could you please help to delete the account?
Best regards
@gju0t (gju0t) is your free trial account associated with the same email listed here in your Okta Community profile? If so, allow me to investigate this further. If not, I can provide an email where you can send a message with the correct email so that it is not listed here publicly.
/tiff
@User16460653063307410261 (Customer Support Online Experience) thank you for supporting me.
listed here in your Okta Community profile seems to be okay.
Just in case, please provide the email where I can send a message with the correct email to make sure we are trying all ways to solve the issue
@gju0t (gju0t) I would. be happy to. Email us at community at okta dot com.
@gju0t (gju0t) This is in progress. I will confirm once fulfilled.
Hi @gju0t (gju0t) ,
Just wanted to inform you that we received confirmation from the internal team that the matter has been resolved.
Thank you for your patience!
Regards.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi @gju0t (gju0t) I see you want to delete your Okta free trial account, created in error. It happens and we can help you. If you are the admin, you can open a new support case by selecting Get Support on this page. This will allow us to confirm your email and remove the correct Okta org from your account. If you were added by an admin with your organization, please contact them to be deleted. If you need further assistance, please reply here.
Thank you for using the Okta Community.
/tiff