eajxm (eajxm) asked a question.
Is there a capability where I can call a workflow and pass a user name from Jira, and I want that workflow to send a personal message on Slack to that individual?
Any pointers I can refer to? Thanks.
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@eajxm (eajxm) - So I am not an expert on Jira so I am going to say "it depends".
Jira and Jira Service Desk both have Web/Event hook capabilities. So assuming the "Condition you are concerned about" in Jira is one they monitor for as a supported web/event hook then they would be able to deliver a payload to Workflows. Assuming that payload contains either the data you specifically need OR the data required to retrieve the data you need from Jira then your use case is entirely possible.
So lets say the piece of data you need is an Email address. And the Jira Event you are concerned about is "New Issue". So when a New Issue is created in Jira it would send a payload to Workflows. If that payload contains the Email Address you could use that value to either "Directly" do something in slack OR to lookup the information in Okta Universal Directory that would allow you to communicate to that user in Slack.
You would then construct the message and send it.