I have two devices: a laptop and a desktop. Over the summer as I was traveling my organization prompted me to change my password as part of our regular routine. I later found out we also transitioned this summer to Okta for our login and password management.

After returning from travel I was unable to log in to Microsoft Office through the Okta prompt on my desktop computer. The login screen would blink rapidly for a few minutes before providing Error CAA50021: number of login attempts exceeds expetation. After some tinkering I found the following:

1. Logging on to Microsoft Office with my laptop still works.

2. Logging on to Microsoft Office through their online platform still works (e.g. I can access my emails through the web-based version of Microsoft Outlook)

3. Logging on to Microsoft Office through their offline platform is what is broken (e.g. I cannot access my emails through the Microsoft Outlook program)

Having done so it seems that the specific step that is broken is the point at which Okta tries to log me in on my desktop. To confirm, I went to (workplace).okta.com and tried to log in, at which point I received an "unable to sign in" error.

Perusing the forums here, I can confirm that this is my primary email, I have tried clearing my cache and cookies, and I have tried changing my password. I've also tried turning my computer off and on again.

My workplace's IT is unsure how to help me with this issue. Since I can access files through the online platform I'm not completely out of luck, but it has turned many one-step processes into four- or five-step processes. I appreciate any thoughts or advice! Thanks.