Hi everyone,

My organization has been an Okta customer for 6 years. When we were first set up with employee identity management we used the pre-sales engineer to do a POC... and in a matter of hours set up most apps my company used (at the time). It was beautiful as we had already built production and it was ready to go.

Since then, whenever an OIN app, some SAML/OIDC, or lots of SWA changes on the vendor end... it is a huge headache. This could be a Website upgrade on the vendor side, for some reason, they change the login process for customers.

When we reach out to support to fix the OIN app, they ignore the request and send us to an engineer who can set up a custom SAML or SWA app. The workaround is good, but if I just wouldn't have used the OIN to start within the first place, I could have fixed access easier. We placed a ticket for Voya, and other bigger apps in the past. The most recent problem is with Health Equity. The app doesn't work: https://www.okta.com/integrations/healthequity/ It simply needs a URL change.

For privacy concerns on SWA apps, the app cannot be copied to another app. The only option for customers is the create a new app, leave the old app up so people can get their password from the settings, and eventually remove the old app. It's a terrible process. This is because the root of the problem is not fixed unless the company that owns the website contacts Okta support and processes a bug fix.

When I first started, maybe I was a bit ignorant, but I assumed every part of this network would include maintenance and uptime monitoring. You know have some test service accounts to use for login heartbeats, user other methods to determine if the vendor was having problem. I had assumed that SaaS OIN apps would be fixed a few days after broken. Not the case.

My thoughts are that I wish I never knew there was an OIN and would have done things all custom. Does anyone else have a reason I should still use OIN apps for any of my needs?

Thanks,

Greg