Hello @12a0q (12a0q)​ Thank you for reacting out to our Community!

There could be a number of issues that could trigger this problem. It depends where the loop is happening, if it happens when the user logs into Okta or into an application.

Please see a few articles that could help you troubleshoot this matter:

https://support.okta.com/help/s/article/Microsoft-Office-365-User-is-Stuck-in-a-Login-Loop-After-Resetting-Okta-Password?language=en_US

https://support.okta.com/help/s/article/Users-Experiencing-Infinite-Loop-When-Accessing-the-Okta-Dashboard?language=en_US

https://support.okta.com/help/s/article/Users-Experiencing-Infinite-Loop-When-trying-to-log-in-Hitting-Rate-Limits-due-to-users-not-being-able-to-log-in?language=en_US

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This issue is occurring while logging into OKTA itself and not when opening an application. We do have a solution in hand, but we would like to know why this is happening in the first place and then fix it. The following is the quote from the user.

It is happening before opening the app. It is going in circles trying to authenticate.

When this happened I was working at home on my laptop on Friday morning and then when to another location where I accessed the cloud from another network. Then when I got back home, I had the issue. In other words, I had to clear cache, reauthenticate to get back in. It seemed too painful and it should have done this when I have not travelling too far from home. I will do the same this coming Friday

Please advise. Thank you.

Regards,

Manish

Hello Manish,Two potential causes for the issue could be:

Network Connectivity and Firewalls: It is crucial to ensure that the user's network connectivity is stable and not encountering intermittent disruptions, especially when connected to public networks. Inconsistent network connections can result in SSO problems. Additionally, check for any firewall settings on the user's device that might be blocking Okta's authentication requests.