User16897049876939748433 (Customer) asked a question.
I have a script working that would get the userID, and then use that ID to make a POST to /api/v1/users/{id}/lifecycle/reset_factors that was working fine. I left it alone for some days, and now I'm able to retrieve the user ID, but when I try to make a request to reset_factors, I get:
{
"errorCode": "E0000060",
"errorSummary": "Unsupported operation.",
"errorLink": "E0000060",
"errorId": "{errorIDHere}",
"errorCauses": []
}
The API key has not expired.
The access has not changed.
I have a factor registered when doing this reset.
I am able to remove the factor by getting the user ID, then getting the user factors, and using a factorID to delete it, but I would rather know why reset_factors is not working out of nowhere.
Hello @User16897049876939748433 (Customer) Thank you for reacting out to our Community!
I have tested the API call on my end and it works as intended. I would recommend that the API call and body do not have any additional information that could cause this issue.
I would also recommend that you Admin level did not change and to review the script when the API call is being triggered.
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