er82p (er82p) asked a question.
I am getting below error when I first add user to the Okta group that is added to the LDAP, but when retry, it works. Can someone help why is this happening.
Automatic provisioning of user Chris Fois to app LDAP failed Error provisioning ldap sun one user Interchange error 504 The connection to server ldap.aaa.com 389 was closed while waiting for a response to an add request
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi, @er82p (er82p)
Thank you for posting on our Community page!
I encourage you to open a case with Support so our engineers better investigate the issue.
Thank you for reaching out to our Community and have a great day!
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Hi @laura Negi,
Thanks for the suggestion. I have opened a case.
Thank you, @er82p (er82p)
Please post the results of the case here as well, in order to help others that would encounter your particular use case.
I have updated the solution. Thanks for the support.
Based on the suggestion from Okta support, we were able to resolve this issue.
Solution:
LDAP agents were pointing to ldap Load Balancer and that was causing the timeout errors.
We have configured the agents to point to ldap1.gc****.com server (different ldap server), and the errors are resolved.
Suggestion by Okta support:
@er82p (er82p) thanks for your shared solution.