x1fdm (x1fdm) asked a question.
I changed a user's username in AD. We are using Okta Universal Sync. I updated the proxyAddress in AD for the new username. Okta has gotten stuck updating the user's username to O365. I rolled back the changes, but I cannot clear this pending task.
An error occurred while provisioning Microsoft Office 365
Automatic profile push of user *Redacted* to app Microsoft Office 365 failed: Could not push profile for Office 365 user *Redacted*@*Redacted*.com, received error: Received response with HTTP status code 400. httpStatusCode=400 errorCode=Request_BadRequest errorMessage="The domain portion of the userPrincipalName property is invalid. You must use one of the verified domain names in your organization." client-request-id=9b94a895-9263-4ef5-aec9-70d9516c3022 request-id=d54b347e-bd0e-4d98-ab2a-e46bf522c86e timestamp='Mon, 10 Jul 2023 17:14:03 GMT' method=PATCH url=https://graph.microsoft.com/v1.0/users/10991fbc-6d07-4e3c-8195-1cb87e50ee3b
Hello @x1fdm (x1fdm) Thank you for reacting out to our Community!
Please check the username from the users assigned to the application to make sure they match with what you have on Office side and try a Force Sync from the Provisioning tab. If that does not work you might just need to remove the users and re-assign them back. But before you do so, make sure you uncheck Deactivate Users check mark to not deactivate the users in Office app.
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