NicolasR.94674 (Customer) asked a question.
Perform an AD Agent installation to sync Active Directory with Okta. I configured the Palo Alto Networks Global Protect application to implement a double authentication factor for SSL VPNs, however when I try to use the AD username and password to authenticate it does not work, I have tested with local Okta users and the access works without problems, I don't know what could be happening when using AD accounts
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hello @NicolasR.94674 (Customer) Thank you for reacting out to our Community!
You need to be sure that the username assigned to the Palo Alto application is the same as username you are trying for an AD user. I also recommend to review the Okta System logs and AD Agent logs to see what could be the issue and why it is not allowing you to properly sign in.
Please see our system log doc that could help you out in the troubleshooting:
https://help.okta.com/en-us/Content/Topics/Reports/syslog-filters.htm
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Hello @fzwcg (fzwcg)
Thanks in advance for the answer. But I have the following doubt, in addition to the implementation that I have already done, it is necessary to install another agent to synchronize AD passwords with Okta. As stated in the following link
https://help.okta.com/oie/en-us/Content/Topics/Directory/Installing_Configuring_Active_Directory_Password_Sync_Agent.htm?cshid=ad-pw-sync-agent
That should not be necessary, since AD would be the profile master Okta imports a hash of the password that is being used.
hello, @Paul S. (Okta, Inc.)
I appreciate your response and support with the link you send me to validate the error.