81jp9 (81jp9) asked a question.
Recently the Okta Browser plugin keyboard shortcut on mac (command + shift + O) stopped working. Either using the shortcut or tapping the icon in the top right extension bar, the reaction is that it starts to open, then the plugin icon disappears. After a few seconds it returns. I have a screen recording here:
https://drive.google.com/file/d/1nPF9ENYOG0koYeN8ix-ruXnmAC1txigh/view?usp=sharing
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hello @81jp9 (81jp9) Thank you for reacting out to our Community!
I have tested this on my end and the Plugin works just fine, this issue seems to be environmental. Have you tried to remove it and re-install it and see if that fixes the issue?
If you can do that we recommend to reach out to your IT department for additional assistance.
Please also see our doc:
https://help.okta.com/eu/en-us/Content/Topics/end-user/plugin-overview.htm?cshid=csh-user-plugin-overview
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*Carson Townsend (he.him)*
Customer Success Manager
carson.townsend@udemy.com
Hi @Paul S. (Okta, Inc.) , wanted to update you that the problem was happening because I was using ChromeBeta. On regular Chrome the problem does not happen.
I have the same issue. The shortcut didn't work. I already tried to reset all settings and it didn't help.
I have the latest version of Chrome (113.0.5672.126 (Official Build) (x86_64))
Same issue here. Updated to latest version of Chrome on Mac M1 (114.0.5735.198 (Official Build) (arm64)).
I'm also not able to use the keyboard shortcut anymore for the Chrome Extension
Chrome Version 114.0.5735.198 (Official Build) (arm64)
M1 MacBook Pro
Same issue for me since last 7-8 days
Chrome Version : 114.0.5735.198 (Official Build) (arm64)
I was able to get my keyboard shortcut to start working again; I just had to remap it to something else. I chose cmd + shift + i and everything was happy again.
To remap your keyboard shortcut you go to chrome://extensions/shortcuts and choose whatever you'd like. Hope that helps someone else. I'm guessing it's a conflict with something, but either way it's happy again.
This worked for me ^
Thanks Alex.