RichardK.73679 (Customer) asked a question.
User Locked Out Due to Maximum Number Of Login Attempts Reached
I received an email saying that a user has been locked out due to the max number of login attempts reached. However, I still see this user listed as "Active". The user gets the error message: "You exceeded the maximum number of requests. Try again in a while."- when trying to login to their account. If the account does not show as "Locked Out", I cannot unlock it. Should I reset his password instead to resolve the issue?
Hi Richard K.,
Is this user AD sourced ?Then have a look on the AD profile ,maybe the user is locked in AD. You can also setup the Okta AD policy for users to self-service unlock their accounts
This issue has been resolved.
Thanks for checking in.
If a ticket was opened, you can close it.
Thanks,
Rich
Richard Krill Jr. | Internal Support Administrator and HIPAA Security Officer
W: 877-387-6960 Ext. 348 | F: 908-387-6965 | rekrill@infinittna.com<mailto:rekrill@infinittna.com> | infinittna.com<http://www.infinittna.com/>
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