41nbo (41nbo) asked a question.
Hello,
I've removed my old device from the Okta account, log out and cannot add new one, cause Okta is already trying to log with my new device (the same phone number). The problem is that it isn't paired with it yet so I cannot confirm access in app when I'm not log in.
Can I reset it somehow?
Thank you and regards,
Dominika
Hi, @41nbo (41nbo)
Thank you for posting on our Community page!
Please review "Can’t add my existing account to a new or existing device" under the following troubleshooting guide:
For iOS:
https://help.okta.com/eu/en-us/Content/Topics/end-user/ov-ios-trbl.htm#Can%E2%80%99t
For Android:
https://help.okta.com/eu/en-us/Content/Topics/end-user/ov-user-trbl.htm#Can%E2%80%99t
Here is a helpful video on it:
In essence, for security reasons Okta Verify can only be bound to one device at a time and can only be re-enrolled through self-service once you are signed in or with the help of your company's IT Support who handle your account. You'll need to use an alternative option to sign into your Okta account and enroll the device. If you do not have an alternative option, please reach out to the company's or service provider's IT support or Help Desk so they can help you enroll a new device and provide further assistance.
While Okta provides the Product (Okta Verify app), individual account management is handled by your company or service provider.
Thank you for reaching out to our Community and have a great day!
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi, @41nbo (41nbo)
Thank you for posting on our Community page!
Please review "Can’t add my existing account to a new or existing device" under the following troubleshooting guide:
For iOS:
https://help.okta.com/eu/en-us/Content/Topics/end-user/ov-ios-trbl.htm#Can%E2%80%99t
For Android:
https://help.okta.com/eu/en-us/Content/Topics/end-user/ov-user-trbl.htm#Can%E2%80%99t
Here is a helpful video on it:
https://youtu.be/eBgPjOC5P0U
In essence, for security reasons Okta Verify can only be bound to one device at a time and can only be re-enrolled through self-service once you are signed in or with the help of your company's IT Support who handle your account. You'll need to use an alternative option to sign into your Okta account and enroll the device. If you do not have an alternative option, please reach out to the company's or service provider's IT support or Help Desk so they can help you enroll a new device and provide further assistance.
While Okta provides the Product (Okta Verify app), individual account management is handled by your company or service provider.
Thank you for reaching out to our Community and have a great day!
_____________________________________________________________________________
Community members help others by clicking Like or Select as Best on responses. Try it today.
_____________________________________________________________________________