LaurentT.37025 (NA) asked a question.
This error appears for a few of our users and retrying the task yields the same result.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi! What application is this for? Does it occur when attempting to provision users to the target application?
Thanks!
Hi Don,
It's for the "Okta Help Center" according to the Dashboard - Tasks console.
The system logs show "Push new user to external application success".
Also, when retrying the task, is there anything in the system logs that can assist? Thanks again
Hi @LaurentT.37025 (NA) , Thank you for reaching out to the Okta Community!
I might be able to provide some insight into what is happening here.
Whenever you promote a user to admin they get provisioned to this site (support.okta.com), the Okta Help Center - to be able to submit support requests and so on.
They main cause for such errors if a username conflict. If you have multiple admins with the same email address, they can't be provisioned.
You can try removing the admin role, changing the email address for the affected account, then re-adding the admin role.
If you continue experiencing problems with it, back-end actions might need to be taken, so please reach out to the Support team should that be the case.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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Hi Mihai,
Thanks for your answer, however, it's the same error for non-admin users as well:
insufficient access rights on cross-reference id: 001F000000rXijg
I'll open a ticket with Support but thought I'd ask here in case others have seen this and getting a solution could help everyone. Also, I'm not sure why my name shows up as the oktaldap svc instead of my name but that's for another post 🙂
Understood.
And with regards to the name listed here, check on the support.okta.com site - (top right) click on your listed username, select "My profile" from the dropdown and you should be able to edit the info there.