kcmhc (kcmhc) asked a question.
the user has an expiring password. The Okta Dashboard will not allow the log in, the user tries the "Forgot password?" link.
that does not work.
The AD admin resets the user's AD password, and the user can access email, remote desktop, etc.
but can not sign into Okta again.
the user's account shows every attempt as failure: INVALID_CREDENTIALS
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hello @kcmhc (kcmhc) Thank you for reacting out to our Community!
After the password has been setup in AD, is the new password pushed to Okta? If this does not happen then this would be expected behaviour. You would need to trigger an import to retrieve the new password for the user or have JIT enabled so that when he logs in the new password will be pulled into Okta through JIT Update.
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Hey Paul, how does on confirm it is being pushed? How do I trigger an import and/or enable JIT?
thanks
You can see in the logs if the password has been updated for that user.
As for the settings for AD, please see this KB
https://help.okta.com/en-us/Content/Topics/Directory/ad-agent-configure-import.htm