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0D54z00008tc2YMCAYOkta Classic EngineAnswered2024-03-25T14:56:28.000Z2023-03-14T04:19:58.000Z2023-03-17T15:52:25.000Z

33a21 (33a21) asked a question.

March 14, 2023 at 4:19 AM
Export account

Hello I have a challenge of exporting my account from Huawei mobile phone to Samsung, I have tried several times but I failed. I even used Okta verification but still not transferred yet but I do have Okta developer community in my Samsung. The problem is that I can't do work as it is expected because my Huawei phone used to freeze in the middle of nowhere for many days. Now I don't know what to do.

My second challenge is smart sheet that is supposed to be opened in laptop not in mobile app, as for now I'm just learning to use my laptop as I'm new in it and that will take someday and to someone who doesn't know my challenges will take it as if I don't want to do work. I need help please.

Busi

 

  • 4 answers
  • 700 views

  • Mihai Negoita - Okta (Okta, Inc.)

    Hi @33a21 (33a21)​ , Thank you for reaching out to the Okta Community!

     

    While Okta provides the SSO Product, individual account management is handled by your company or service provider.  

    Please reach out to the company's or service provider's IT support or Help Desk so they can review the access issue and provide further assistance.  

     

     

     

    If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you. 

     

    Hope my answer helps! 

    --------------------------------

    Community members help others by clicking Like or Select as Best on responses. Try it today.

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    Selected as Best

  • Mihai Negoita - Okta (Okta, Inc.)

    Hi @33a21 (33a21)​ , Thank you for reaching out to the Okta Community!

     

    While Okta provides the SSO Product, individual account management is handled by your company or service provider.  

    Please reach out to the company's or service provider's IT support or Help Desk so they can review the access issue and provide further assistance.  

     

     

     

    If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you. 

     

    Hope my answer helps! 

    --------------------------------

    Community members help others by clicking Like or Select as Best on responses. Try it today.

    Expand Post
    Selected as Best

    • 33a21 (33a21)

      Hello Community

      I'm greatful to get the response I really appreciate.

      • 33a21 (33a21)

        Hello Okta community

        I did as I was informed about my problem of importing my account from one device to the other, now the the problem is my organisation URL I can't find it even in verification. Now I don't know what to do. please help me.

      • Mihai Negoita - Okta (Okta, Inc.)

        As mentioned before, Okta does not manage your account information and we will not have access to this information. You will need to discuss enrollment issues with the Service Provider where you had to enroll with MFA or your organization's IT support if this is a work related account.

This question is closed.
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