5kbqb (5kbqb) asked a question.
unable login to okta
One of the okta AD Agent is not connected to OKTA and is inactive, what are the consequences we face if the OKTA AD Agent is not Acitve. How to resolve this issue
- a0n5s (a0n5s)
you can check the Okta AD Agent logs, is it password issue or other connect issue. if there are 2 or more Okta AD Agent, the user login is not affect, the use can login by other AD Agent which is working.
- b5n6c (b5n6c)
Hi RaviKumar Mallula ,
AD agent is the mediator between Okta and AD. If the Ad agent is down/broke the connection between okta and AD will broke and the changes made in AD will not be updated in okta until the AD Agent is connected and running.
You can use the following methods to resolve the issue :
Restart the Okta AD Agent service from the server's Services interface if AD Agent is indicating that it is "not connected."
If the AD Agent Service fails to launch correctly:
- Right-click the Okta AD Agent service and click Properties > Click the Log On Tab> Verify that an active AD Account is entered as the Log on account, and re-enter the password .
- Uninstall and reinstall the AD Agent if it still fails to start
- If AD Agent Service starts but Okta still reports status as "Not Connected:" Verify network connectivity from the server running AD Agent Service by browsing to your Okta tenant. Stop and restart the Okta AD Agent service . If connectivity still fails, uninstall and reinstall the Okta AD Agent .
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
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This question is closed.
Hi RaviKumar Mallula ,
AD agent is the mediator between Okta and AD. If the Ad agent is down/broke the connection between okta and AD will broke and the changes made in AD will not be updated in okta until the AD Agent is connected and running.
You can use the following methods to resolve the issue :
Restart the Okta AD Agent service from the server's Services interface if AD Agent is indicating that it is "not connected."
If the AD Agent Service fails to launch correctly:
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.