CalvinL.13916 (Customer) asked a question.
Can anyone help me understand why Workday incremental imports is blanking out select profile attributes?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi @CalvinL.13916 (Customer),
Thank you for posting on the Okta community page!
I have done some research regarding the issue that you are facing but unfortunately there might be multiple causes that could lead to this behaviour, therefore, my recommendation would be to check the provisioning settings on Okta’s side to make sure that everything is configured accordingly to your organisation’s needs.
Additionally, if this happens to only certain accounts, I would check to see if there are any differences between a user that does not have this issue and one that does (e.g. termination date).
You could also try to perform a full import to see if the same behaviour occurs and if it does, then this might be an issue with the permissions of the service account used for provisioning.
In addition to the above, if incremental imports worked without any issues in the past, you could try to check if any changes where made before the issue started occurring.
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