NestorG.31913 (Customer) asked a question.
Issues with Device Trust, AndroidOS 13 and iOS Devices working with Airwatch
Hello guys, we've currently configured Okta Device Trust in out org using AirWatch as a MDM and so far so good except for some cases in this Android OS 13 and iOS devices are involved. When trying to register the device with de MDM and Okta, we get an error saying Login Denied and we can't identify why, in some cases when we re-register the device it works and in some cases it don't. We are wondering if some of you are experiencing similar issues with this type of integration. Please let us know and thank you.
Hello @NestorG.31913 (Customer) Thank you for reacting out to our Community!
You might want to review the System log and see what is the reason for the Login Denied, the culprit might be a sign on policy that is denying access to the Okta tenant/application.
Please also review these articles that might provide additional inside on this matter:
https://docs.vmware.com/en/VMware-Workspace-ONE-Access/services/workspaceone_okta_integration/GUID-B2274806-B066-49A9-A301-84EE04788E0E.html#GUID-B2274806-B066-49A9-A301-84EE04788E0E
https://help.okta.com/en-us/Content/Topics/Mobile/dt-mdm-managed-android-devices.htm
https://help.okta.com/oie/en-us/Content/Topics/identity-engine/devices/known-issues.htm
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