User16113085879193737185 (Customer) asked a question.
I have always the problem "Unable to Sign in" at the every first time login.
This problem occurred after enabling MFA.
Please help check that issues.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi @User16113085879193737185 (Customer),
Thank you for posting on the Okta community page!
There could be multiple reasons that could cause this error to appear, therefore I would recommend to reach out to another Okta administrator from your organisation to investigate the system logs and see exactly what is causing this behaviour in case you do not have access to your Okta tenant.
Additionally, if the issue started to occur after enabling MFA, I would suggest to check the Sign On policies along with the MFA enrollment policies to make sure that they are properly configured for your account. Also, you could try to capture a HAR file while reproducing the behaviour since you might find additional information that would indicate the root cause of the issue.
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