8d8a7 (8d8a7) asked a question.
Locked out of my Facebook account from switching phones
In short, I got a new phone, and now am unable to access my Facebook account because it is not in my Okta app. Facebook cannot help, as none of the suggested work arounds actually work (approve from another device, account recovery, authorized logins, etc).
There are a couple questions posted about this already, but Okta does not offer a solution. The questions just end without an answer. I know I'm not the only person experiencing this, and Okta seems oblivious to the issue. If I had known of this risk, I would have taken different actions to avoid it.
When will Okta resolve this issue? Or, when will Okta educate their user base on how to avoid this in the first place? This is a huge fail.
Hi, @8d8a7 (8d8a7)
Thank you for posting on our Community page!
In essence, for security reasons Okta Verify can only be bound to one device. You'll need to use an alternative option to sign into your Okta account and enroll the new device. If you do not have an alternative option, please reach out to the company's or service provider's IT support or Help Desk so they can help you enroll a new device and provide further assistance.
While Okta provides the Product (Okta Verify app), individual account management is handled by your organization or service provider.
Thank you for reaching out to our Community and have a great day!
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