User15717589852053945299 (Customer) asked a question.
Hi OKTA Team,
Instead of login how can I change it to an email address?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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The custom field is from the Jira service management form
Hi @User15717589852053945299 (Customer),
Thank you for posting on the Okta community page!
Based on the screenshots provided it seems that the wrong data is being pulled when using the email attribute on the Flow Control Assign card because the value returned is mnl okta1 instead of mnlokta1@remitly.com.
If the value would be an email instead of the user name, I assume that you would not receive the 404 error and that the flow would work, therefore I would recommend to check if there are any fields on the Jira side that you could use to pull the email value.
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Hi @flaviu.vrinceanu1.5628408972654734E12 (Customer Success Service Delivery) ,
We've made some changes to the workflow. We added "List Users with Search" so that we can capture the email address. But still, an error was received. You can check the image below for your reference.
@User15717589852053945299 (Customer)
The issue is you are passing an invalid value into the read user. Read user input requires an Okta UID value OR the login value (which is typically an email address).
Since I cannot see the full payload you are receiving on the API endpoint I cannot determine if "Email address" is a value contained in the payload. Keep in mind this received payload is a "RAW" send from the provider (JIRA) and the content of this data has nothing to do with Workflows. Workflows can only work with what is received.
The "List users with X" is likely not going to work. displayName is not a populated attribute by default and even if it is populated it is not a unique attribute. You could potentially have 50 Raymond Cruz in your org. How are you going to determine which is the correct one for the input you want to take action against?
Ultimately, you need to capture a usable value (often Email) that can be passed down stream into read user card if you have specific attributes you want to pull information from due to the requirements of unique values (Okta ID / Login) being required for read user.