zokom (zokom) asked a question.
Hi,
I have forgotten my admin account password for the following dev tenant (its been a few months since I last logged on):
I have tried my email address and also the short name as my username but am still unable to login. Clicking the "forgot my password" link just sends me an email informing me I need to contact the administrator to reset for password.
Please can help with the password recovery of the admin account?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Thank you Don. Appreciate your advice and guidance. Option1 seems to be the way forward for me.
Good luck, it was what worked for me as well. Once you verify ownership/identity etc it is a pretty straightforward solution. Would certainly suggest either a backup service account and/or additional admins if possible. You can always protect service account credentials in a tool like LastPass. And of course, password reset functionality if that fits into your security goals. Thanks!
With personal experience of your current situation, it will come down to two options really:
1) Contact Okta support and work with them to regain access to your dev tenant. This was the option I chose as I had come into an org where the previous admin had left prior and there were no other admins available to help me or colleagues access the tenant. You should be able to select the dev tenant when opening your support case.
2) Reach out to another Super Admin in your org and, if they have admin access to the dev tenant above, work with them to get you access (Reset password, etc.).
Assuming you do not have the Password Reset flow configured, which it seems like you do not, these are really your two fastest and likely the only options to get you back in to the tenant.
Once in however, you can check on the password reset functionality here:
Create a self-service password reset policy for your org