pwtvz (pwtvz) asked a question.
Hi
We are trying to build a solution where we need to register a user in OKTA with personal email address to access an application, and later update the user with with a new business email address. Is this possible without creating two individual user entities?
Thanks!
Halvor Langhoff
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi @pwtvz (pwtvz),
Thank you for posting on the Okta community page!
You can update the user primary email address without creating 2 accounts depending on how the user was created. If the user was created directly into Okta and the attribute in question has the source of truth set to Okta, then you can simply go on the user profile and update the primary email address with the new value. I would recommend to firstly check if you have the functionality that makes the username field the same as the primary email one since if this is enabled, it might create some issue or might not let you update only the primary email address.
Additionally, you can also update the user primary email address through an import but in order to do so, it mostly depends on how your tenant was set up with that specific app because the configuration might vary from tenant to tenant.
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